Subject to Legislative Decree No. 206 of 2005 - Consumer Code

Acceptance of terms and conditions of sale
When the customer places an order, in different ways listed below, claims to have read all information provided to him during the purchase, and accept the terms and conditions regarding payment and shipping With the acceptance, even partial, of the order the contract between the seller WORLD WINE AND FOOD SRL (headquartered and operational headquarters Via Versilia, 159 Marina di Pietrasanta 55045 LUCCA ITALY P.IVA 01976590461) and the customer is finaline

Purchase Process
It’s possible buy with the cart only products in the online catalogue (described in the relevant Factsheets) of website at the time of order. The product images are indicative. To purchase simply add desired products to your cart (by clicking on the button buy) and follow the instructions on your screen. At the end of the order will be automatically sent an email list. You can also purchase by phone, fax and email. These orders to be made must be confirmed in writing by the customer and the customers must declares to have read and accepted the terms and conditions and privacy policy posted on the website. WORLD WINE AND FOOD SRL reserves the right to cancel orders and terminate the contract. If this occurs and the customer has already paid the order, you will return the total amount of the order.

All prices listed on the site include VAT. Shipping charges are not included (unless otherwise specified). Shipping charges will be visible during the order and the amount can vary depending on the type of product purchased. Any price changes may occur without notice, but in any case, the orders will be the price indicated at the time of purchase.

Availability of products
On each product page shows the availability and update is frequently. In WORLD WINE AND FOOD SRL policy, you can buy only products available.

Forms of payment
Forms of payment accepted: credit card, paypal, bank transfer. If you pay by credit card, paypal or bank transfer in advance the order will be processed only after receiving the payment. After 5 days of the order, if payment was not made, the order will be canceled automatically by our system. It will be possible to place a new order with current pricing and availability.

Payment by credit card
Payment can be made by Visa, Mastercard, Money Card and Post Pay or credit cards virtual Electron Visa Electron, Mastercard, Electron Post Pay. The credit card payment will be by paypal safe circuit. So at the end of the order you will be redirected automatically to the site to make payment. Never WORLD WINE AND FOOD SRL receive credit card information. WORLD WINE AND FOOD SRL will receive only the outcome of the transaction. More information about the system's security offered by PayPal is available on the official website at this address

Payment by your account Paypal
If you already have a PayPal account, you can use this mode of payment through your account. Payment by bank transfer
The order will be kept busy and will be dispatched only after receiving confirmation of been credited by the WORLD WINE AND FOOD SRL bank account. Payment must be made within 3 days from the date on which the order was made. After this deadline, the order will automatically be canceled. The purpose of the bank transfer must contain necessarily the order ID number. The wire transfer should be made payable to WORLD WINE AND FOOD SRL c/o CASSA RISPARMIO DI FIRENZE Bank IBAN IT61 N061 6070 1510 0000 0001 283

Shipment and delivery costs
All shipments are made by courier. When the products is shipped, the customer will receive by e-mail the tracking number (tracking number) with which you can follow and track real-time shipping.

The cost of packing and shipping are fixed.
May change (which will be communicated prior to the sending of the order) if the product or products ordered are not covered by standard costs.
The goods are packed and delivered to the courier on time and under conditions specified above or on each product page.

When the order is given to the courier, delivery times vary from 1 to 2 working days (excluding islands and poor areas).
Delivery times are indicative and may vary due to factors outside our control (weather, strikes, ...).
If you pay cash on delivery, the carrier must collect the amount due before the delivery of the package.
The courier may leave a note or other times groped delivery, after which the goods will be placed in storage at the place of jurisdiction for some other day.

In case of withdrawal at their premises are generally not provided for additional charges.
It’ s possible that after the second attempt at delivery, the carrier requires additional amount to be paid in cash at the time of the withdrawal of any amount beyond the mark.

We always Recommend the customer to verify that the number of packages corresponding to that indicated on the transport document and that the packaging is intact and not present damage or obvious alterations. In the event of inconsistency, damage or obvious alterations, contesting the charge of the delivery immediately and put on the document to sign marked "RECEIVED with RESERVE-parcel damaged". Only in this way will it be possible to impute to the courier damage arising from transport to delivery. Unlike the parcel shall be deemed to be delivered correctly.
Purchasing documents.
Each order will be accompanied with an invoice that can be used as a document for the warranty. This documentation is included in every package sent, and can also be requested by e-mail. It is foreseen to be sent by postal mail unless specifically requested by the customer. If the buyer is a European company, the sale is deemed valid only after checking the VAT numbers. WORLD WINE AND FOOD SRL reserves the right to cancel orders and terminate the contract if the European VAT communicated during the purchase does not meet the terms of the European community.

Security and Responsibility
WORLD WINE AND FOOD SRL will not be liable for any direct or indirect damages resulting from improper use or non-conforming products sold. Carefully read the manufacturer's instructions and warnings contained in the package. The products are marketed in accordance with the standards and tested to the standards of the European Community. All products are purchased from our distributors in the European community and are covered by the guarantee of 12/24 months the Italian or European.

Right of return
If the customer is a consumer (excluding professionals and companies) have the right to terminate the purchase contract without penalty and without specifying the reason (according to current legislation (the Consumer Code and Decree Legge.n ° 185/99). If the item purchased does not match the needs or expectations of the customer, can be returned to us by sending a notice (containing detailed information about the purchase), with a registered letter with acknowledgment of receipt, no later than 10 (ten) days of receipt of goods.

The registered letter with acknowledgment of receipt must be sent to the following address: WORLD WINE AND FOOD SRL Via Versilia, 159 Marina di Pietrasanta 55045 LUCCA (ITALY) and must include:
- the intention to avail of the benefits granted by law,
- the indication of the product that returns,
- the number of the delivery note or any bill,
- the data related to your bank account.

WORLD WINE AND FOOD SRL will refund via bank transfer, within 30 days from when WORLD WINE AND FOOD SRL receives the communication of the client who wants to exercise the right of return. Reimbursement refers to the full price paid for the product, excluding delivery costs.
To obtain a refund you must return the goods within 10 (ten) working days from when exercises the right of return.

The right of return is subject to the following conditions:
1. the law applies to the product in its entirety. It is not possible to exercise the withdrawal only on a part of the product.
2. the product purchased must be intact and must be returned in original packaging, complete with every element;
3. the customer pays the costs for returning the product. We recommend to carry out a shipment insured with acknowledgement of delivery to the recipient. WORLD WINE AND FOOD SRL is not liable in any way for damage or theft if the merchandise ist not assured.
4. the right of return decade if there aren’t the conditions in points 1, 2, 3. In addition, the goods shipped that does not comply with points 1, 2, 3 is again sent to the customer at his own expense.

All products sold by WORLD WINE AND FOOD SRL are covered by a guarantee of 3 months. The date runs from that following on the purchase invoice sent with the ordered products.
The warranty applies to the product that has a lack of conformity, only if the product has been used properly and in respect of its use also as written in documents attached to the product itself. WORLD WINE AND FOOD SRL is not responsible for any direct or indirect damage resulting from improper or non-compliant use of product.
The guarantee applies to the private consumer, with exclusion of professionals and companies.

The customer will be charged the cost of the damage, for the packaging and for returning the product if the fault that the customer has declared a damage that it’s not such. In the case of defect, the seller shall repair or replace the product.
If for any reason the seller is not able to make the customer a product repaired or replaced, will proceed at its own discretion, replacement with a product of equivalent or superior or to the refund of the amount paid.

Whatever the mode of payment used, any refund will be by transfer on the bank account holder who made the payment.